At Cozymoo we strive to make our customers 100% satisfied with the product they’ve purchased from us. 

Return policy apply for: United States, Australia, Canada

NOTE:

  • Please take a video while opening your parcels/package if possible.
  • Any claims of defective/damage /missing item/wrong item without proof will not be prioritized.
  • We always check the products before we ship.

================>> RETURNS & EXCHANGES <<================

If you need to return/exchange your product, please contact us within 30 days of receiving your order. we will replace or refund your purchase after confirmation. Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

Before returning items to us, please read and follow the instructions below. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.

* To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be properly packed.

* If the item you received is not exactly correct at our website described and do not fit you then you can e-mail to customer@cozymoo.com to request a RETURN or EXCHANGE within 30 days.

* The written request must include the Order Number and the Item Code(s) to be returned, the reason for the return: refund, size exchange or color exchange, and an explanation and photographs stating the reason.

* Once your request has been approved, our customer service will offer you the return address (not the location address or the parcel address). Please send the item back to the return address as soon as possible and then send us the tracking number.

* All the return item(s) will go through inspections. We will reship the right one or process the refund when we confirm that the product has the problems you mentioned.

* If you have any problem not stated above, please e-mail to customer@cozymoo.com within 30 days from the delivered date, including an explanation and photographs stating the reason for your request.

===================>> CANCELLATION <<====================

Cancel Unpaid Orders

If your order is not paid for, you can easily cancel it yourself. And then you can place a new order, filling in the correct information.

Cancel Paid Orders

If your order has been paid for, you need to contact us via customer@cozymoo.com as soon as possible. Unfortunately, we are unable to cancel your order once it has been processed and/or shipped.

=======>> DEFECTIVE/DAMAGED/MIS-SHIPPED ITEMS <<==========

Please contact us within 30 days of receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

=======================>> REFUND <<=======================

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request.

If you have not received a refund, you can take the following steps:
*Check your bank or PayPal balance again (transaction may be delayed).
*Contact your bank/credit card company (it may take some time for your refund to be officially released, as it may take up to 7-10 business days to process the balance).

* Only regular priced items may be refunded, unfortunately, discounted items cannot be refunded.
* If you return an item without notifying our customer service, our quality department will consider the item to be non-refundable.

================>> LATE/MISSING REFUNDS <<================

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request.

If you have not received a refund, you can take the following steps:
*Check your bank or PayPal balance again (transaction may be delayed).
*Contact your bank/credit card company (it may take some time for your refund to be officially released).

If you've done all of this and still haven't received your refund, please contact us at customer@cozymoo.com.

==========>> SHIPPING COST & RELISTING FEE <<=============

We do not charge relisting fee.

If there is no product quality problem, due to the customer's personal reasons, such as dislike/choose the wrong color/choose the wrong size... Buyers are responsible for the cost of return shipping.

Cozymoo are responsible for the cost of the return shipping. If product is defective/damage/missing item/wrong item.

Contact us